Mosaic IPTV is a single paid app sold exclusively through the Microsoft Store. The Publisher does not process payments and cannot directly issue refunds — Microsoft holds the transaction.
Free trial
Mosaic IPTV is offered with a free one-day (24-hour) trial through the Microsoft Store. During the trial you may use the Software's features at no charge. To continue using the Software after the trial ends, a one-time purchase through the Microsoft Store is required. The trial, its duration, and its conversion to a paid license are administered by Microsoft under the Microsoft Store Terms of Sale; the Publisher does not separately bill you, and there is no subscription or automatic recurring charge. Because a trial lets you evaluate the Software before buying, refund requests are still handled by Microsoft as described below.
How to request a refund
Open the Microsoft Store app (or visit aka.ms/store-refund), sign in with the Microsoft account you used for the purchase, find Mosaic IPTV in your order history, and request a refund. Microsoft reviews each request under their then-current refund policy.
The Publisher will, on request, provide reasonable assistance in identifying your purchase and confirming entitlement to Microsoft, but the substantive refund decision rests with Microsoft.
EU consumer right of withdrawal (Directive 2011/83/EU)
Consumers in the European Union have a 14-day right of withdrawal for distance contracts under Directive 2011/83/EU on consumer rights. For instantly-downloaded digital content (which the Software is), this right is typically waived at checkout when you give explicit prior consent to immediate download and acknowledge that you thereby lose your right of withdrawal — a waiver permitted under Article 16(m) of the Directive. The Microsoft Store collects this consent at the point of purchase. Where the waiver does not apply (for example, if you did not give the required consent), Microsoft will honor the 14-day right of withdrawal as part of the Microsoft Store refund process.
UK consumer rights — digital content (Consumer Rights Act 2015)
Under Part 1, Chapter 3 of the United Kingdom Consumer Rights Act 2015, digital content supplied to a consumer must be of satisfactory quality, fit for purpose, and as described. If the Software does not meet these standards, you may be entitled to a repair, replacement, price reduction, or refund, depending on the nature of the defect and the time elapsed. These rights are in addition to, and not in substitution for, the Microsoft Store refund process. Contact info@sofloware.com if you believe the Software is materially defective; the Publisher will work in good faith with you and Microsoft to resolve the issue.
Defective software vs. change-of-mind
The Microsoft Store refund process is primarily designed for change-of-mind refunds within a short window after purchase. If you believe the Software is materially defective rather than simply not what you expected, contact info@sofloware.com in addition to (or instead of) initiating a Microsoft Store refund request. The Publisher will engage with you in good faith and, where appropriate, support your refund request to Microsoft or work directly with you to resolve the underlying defect.
Questions
For questions about the refund process or help locating your purchase on the Microsoft Store, email info@sofloware.com. For status updates on a specific refund request you have already submitted to Microsoft, contact Microsoft Store support directly — they own the transaction.